BCFSA Releases Annual Consumer Complaints and Investigations Report
The BC Financial Services Authority resolved more complaints than it received last year (2,077 vs. 1,890), showing progress on reducing its backlog. Real estate complaints rose 14%, while insurance penalties climbed to $200,000, highlighting tougher oversight.
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1,890 complaints received; 2,077 resolved — backlog reduced.
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Real estate complaints up 14% — sector under closer watch.
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Insurance penalties climbed to $200K — stronger enforcement.
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New “at-a-glance” visuals make the report easier to read.
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BCFSA CEO: Visible enforcement builds public confidence.
Read more here.
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