Anatomy of a Complaint: What to Do Before You File a Complaint
The real estate industry relies heavily on your cooperation with other members to provide exceptional service to your clients and represent the industry in a professional manner.
However, disputes and complaints about fellow members do arise and when they do, they are handled by the FVREB Professional Standards Department (PSD).
If you are thinking about filing a complaint against another member, you must speak to your Managing Broker first, as per Section 2 of the Rules of Cooperation. The PSD will not accept your complaint unless you have done this.
What else needs to be done before filing a complaint? Read more about that here.
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